Knowledge Base

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Knowledge Base

Control Panel

Control Panel

How do I get a complete overview of my number pools & configurations in the Control Panel?

Can I customize a matelso report?

File browser

Call Messaging – completely individual

Call reports

Change planned cancellation date of an Pool

I would like to book a 0800 service number. How do I do that?

Is it possible to block annoying callers?

Allowed characters in filename (filebrowser)

What is the Campaign Management?

What does the subscriber status "legacy validated" mean?

How do I make an announcement only for company vacations?

Phone Numbers

Is it possible to choose a telephone number?

How do I create a subscriber and book a telephone number/number pool?

The new created subscriber is not yet validated. Why?

What is the difference between single-number pools (individual telephone numbers) and number pools?

I would like to book an 0800 service number. How do I do that?

When and how can I change the subscriber data?

What does the status "Regulations incorrect or missing" mean?

What means dynamic tracking?

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Call Routing

Can I route calls by origin to a different forwarding destination?

Sound files: Format and size

matelso PRE IVR

How to setup source based routing

Time Based Routing

matelso Answering machine / Info Sound via Answering machine/ Call Back Request

Call Recording

Whispersound & Welcome Announcement

matelso Conversion Tracking

I get callers who didn't want to call me, is that because of routing?

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Administration

Anonymization of the call data/call data display in the free text

Can I create different users for the control panel?

Where can I see my partner ID from matelso?